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Frequently Asked Questions / Support

The tracking number for my order shows that my product hasn't been shipped yet?

We did experience several shipping delays, if your product still doesn't show movement please let us know by giving us a call/email/chat. We will look into the issue for you and try to get it resolved as soon as possible.

I've got a faulty controller - how do I return it for a working one?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

I've got a faulty product - how can I return it for a working one?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

How do I go about returning an unwanted item?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

How long will my order take to arrive?

We are saying to allow 5 - 7 working days for delivery at the present time.

What's the reason for the long shipping delays?

We've had unprecedented demand for these products which has meant it's taking us longer than anticipated to get them to customers. If you want to get your hands on one faster, you can try one of our retailers listed above in the General Q&A tab.

What age range are the drones intended for? Can I buy one for a younger child?

Our drones are intended for all those aged 14 years and up.

Why can't I get hold of replacement parts?

Bear with us - we're currently developing replacement parts and a plan to make sure people can get hold of them. You can now go to the page of the product you purchased and sign up to get updates on when spares become available. 

Who are Propel?

Propel has been making high quality products in the category of flight and radio controlled devices since it was founded in the United States in 2006. For further information regarding our product please visit our website at www.propelrc.com.

Why am I being charged import tax?

As our international products are shipped from various locations such as Hong Kong or Singapore, you may incur a customs fee.

Why can't I get a product in my region?

Products are available in a selected list of regions but we've got big plans to expand across the world with these. You can check the site to see where you can order a product from.

What if my product flies away? What cover is there to replace it?

Unfortunately, fly away issues are not covered under our warranty. In most cases we are willing to work with you to find a suitable resolution, which may include a discount on a new body. Please get in touch with us directly to discuss your issue.

What if my product flies away? What cover is there to replace it?

Unfortunately, fly away issues are not covered under our warranty. In most cases we are willing to work with you to find a suitable resolution, which may include a discount on a new body. Please get in touch with us directly to discuss your issue.
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